How To End A Paid Organization Subscription

Anyone in the organization with the Is Site Purchasing role can change the subscription to a free plan. Changing to a free plan will not delete anything. Your ability to create new users and other items will be limited to the free plan restrictions.

Because subscriptions are pre-paid at the beginning of the month, a credit will be issued for for any remaining time on the current paid plan.

Follow the instructions below to change to a free subscription:

  1. Visit the page that lists your organizations
  2. Select the organization you want to manage to load its details page
  3. Click on the “More Details and Update Plan” link to view the subscription details.
  4. Click on the 'Update Plan" link
  5. Click on the “Select Plan” button in the “Free” subscription box.
  6. Click on the “Change To Free Plan” button at the bottom of the page.